Resume

Accessible text resume copy

Danielle J. Oltman

Authorized to work in both Canada and the United States

Experience:

UI/UX Designer Intern, SaaS Analytics June 2022 – Sep 2022 Cloud Infrastructure Business Group, VMware

• Researching and redesigning the user experience for data visualization products within the Multi-Cloud Analytics/VMware Cloud R&D teams

Technical Writer Expert Intern III, KM Team March 2022 – Present Global IT Knowledge Management, Keysight Technologies

• Editor-in-chief for the IT knowledge base/support chatbot; also shaping docs process, strategy, and usability during the platform migration

Technical and UX Writer Intern, Copy and Information Architecture Team May 2021 – Dec 2021 EAX Data Content and Delivery, Electronic Arts

• Lead enterprise systems development writer; performed technical and UX writing for multiple applications across several Scrum teams

• Conducted usability and A/B testing for copy, system design, accessibility, and interaction flows for enterprise and consumer facing systems

Software Development Technical Writer Intern, NASA Intelligent Systems Division

Aug 2020 – Feb 2021, Ames Research Center Operations, National Aeronautics and Space Administration

• Lead technical writer for ARC Operations; created a 100+ page user guide for an internal service/support software system in development

NSF Undergraduate Researcher, HCII

May 2019 – Aug 2019, Human-Computer Interaction Institute, Carnegie Mellon University

• Member of a core, three-student team that created and conducted an HRI and AI user research study (see publications)

• Investigated AI agent and robot re-embodiment/co-embodiment across multiple users and devices in service contexts

• Ideated experimental design and methods, actively recruited participants, and conducted a majority of sessions/interviews

• Prototyped and assembled the custom social robot body and other physical components used throughout the experiment

NSF Undergraduate Researcher, MxR Lab

May 2018 – Aug 2018, Institute for Creative Technologies, University of Southern California

• Developed a VR medical assistant/AI agent using NLP technologies (IBM Watson, Google Assistant), Unity, and C#

• Collaborated with three fellow undergraduate researchers to create Meddi, a medical voice assistant (see publications)

NSF Undergraduate Researcher, Computational Robotics

May 2017 – Aug 2017, College of Engineering and Computing, University of South Carolina

• Designed a telepresence UI system for older adults that emphasized accessibility and privacy (see publications)

• Conducted user interviews; utilized linguistics and cross-cultural expertise to guide design and branding decisions

Writer, Technical Editor, Branding Consultant, Designer

May 2016 – Present, Freelance and Volunteer

• Contributor for UX design, branding strategy, localization, and marketing for corporate and open source clients globally

• Researcher and writer of thoughtful narrative content for VR programming, games, apps, digital media, and audio tours

• Editor of academic journal articles in the sciences (biology, medicine, translational cancer research, computer science, etc.)

Education:

McGill University—Montréal, Québec, Canada Expected 2023

• BA student studying Anthropology and East Asian Studies, with a minor in Cognitive Science and Psychology

• Transferred via City College of San Francisco; awarded CCSF Faculty & Chin Family Scholarships

• Previously studied Interaction Design at California College of the Arts; awarded full merit scholarship

Technical Skills:

User Research: Qualitative and Quantitative, Participant Recruitment, Study Design, Script Writing, Data Analysis, Interviews

Design: Sketch, InVision, Photoshop, Illustrator, Indesign, Acrobat, Adobe Creative Suite, UI and UX Design, UX Writing

Fabrication: Laser Cutting, CAD, 3D Printing, CNC, Electronics, Wearables, Textiles, Woodworking, Metalsmithing, Ceramics

Technology: Unity, Vive, Google Assistant, Git, SVN, Unix, iRobot, Turtlebot, Arduino, HTML/CSS, Python, Jira, Confluence, Contentful

Selected Projects, Publications, and Speaking Engagements:

• Wu, X., Brummett, A., Nix, L., Aguillon, C., Oltman, D., Beer, J. “The Design, Development and Evaluation of a Usable and Privacy-Enhanced Telepresence System for Older Adults.” Poster presentation, American Psychological Association Conference on Technology, Mind, and Society. Washington, D.C., USA, 2018.

• Invited panelist for Paths in Tech, part of Cisco's annual Girls Power Tech conference. Irvine, California, USA, 2018.

• Member of Team Meddi—a finalist in the Voice Assistants for All Hackathon at the USC Center for Body Computing. Los An geles, California, USA, 2018. Project Meddi was featured in the August 2018 issue of PC Magazine.

• Reig, S., Luria, M., Wang, J., Oltman, D., Carter, E., Steinfeld, A., Forlizzi, J., Zimmerman, J. “Not Some Random Agent: Multi person interactions with a personalizing service robot." ACM/IEEE International Conference on Human-Robot Interaction. Cambridge, England, 2020. Selected for a Best Paper Honorable Mention Award.

• Wu, X., Nix, L., Brummett, A., Aguillon, C., Oltman, D., Beer, J. "The Design, Development, and Evaluation of Privacy Preserving Telepresence Interfaces for Aging Adults." Journal publication in the International Journal of Human-Computer Studies. Volume 147, 2021.

Selected Awards and Fellowships:

• Autodesk Instructables Featured Author, 2016

• Tapia Computing Conference Scholarship, 2016

• Microsoft Conference Scholarship, 2017

• Advancing Women in Technology Scholar, 2017

• Hispanic Scholarship Fund Scholar, 2018

• Grace Hopper Scholar, 2015, 2020

• AccessComputing Conference Grant, 2018, 2020, 2021

• Rewriting the Code Fellowship, 2019, 2020

• SACNAS Conference Scholarship, 2020, 2021